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Thank you for shopping with MB "ZUIKA"! We want you to feel confident in your purchase. Below are our return and refund guidelines for all products, including beauty items and supplements.

Return window: 30 days from delivery
Accepted reasons: Defective, damaged, or unopened items only
Return shipping cost: Free (we provide return label)
Refund processing time: 7 business days
Returns method: By mail (trackable shipping)
Product condition: Unopened, unused
Exchanges: Yes, accepted for eligible unopened products

How to return or exchange:

Contact us: Email zuikabeauty@gmail.com with your order number to request a return or exchange.

Prepare your return: Ensure the product is in original, unopened condition and include any accessories.

Ship your return: We'll send you a free return shipping label via email.

Refunds & exchanges: After inspection, we'll issue your refund or exchange within 7 business days.