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Thank you for shopping with MB "ZUIKA"! We want you to feel confident in your purchase. Below are our return and refund guidelines for all products, including beauty items and supplements.
Return window: 30 days from delivery Accepted reasons: Defective, damaged, or unopened items only Return shipping cost: Free (we provide return label) Refund processing time: 7 business days (refunded to the original payment method) Returns method: By mail (trackable shipping) Product condition: Unopened, unused Exchanges: Yes, accepted for eligible unopened products
Non-returnable items: The following items are not eligible for return: opened or used cosmetic/beauty products, opened dietary supplements, items purchased on sale or clearance, gift cards. Opened or unsealed beauty and cosmetic products cannot be returned for hygiene and health protection reasons.
Consumer Rights: In accordance with FTC regulations, our return policy is clearly stated at the time of purchase. We reserve the right to refuse returns that do not meet the conditions outlined above.
How to return or exchange:
- Contact us: Email zuikabeauty@gmail.com with your order number to request a return or exchange.
- Prepare your return: Ensure the product is in original, unopened condition and include any accessories.
- Ship your return: We'll send you a free return shipping label via email.
- Refunds & exchanges: After inspection, we'll issue your refund to the original payment method or process your exchange within 7 business days.