Shipping policy

Shipping Methods & Costs

Destinations, shipping costs are calculated at checkout.

Estimated Delivery Times

Order processing takes 2 business days. 

Larger orders require additional processing time.

Estimated Standard delivery times, including processing:

Lithuania: 3–5 business days

Germany: 5-7 business days

France: 6-8 business days

United States: 4–7 business days

Netherlands 3-6 business days

Delivery times are estimates.

Packaging

All products are securely shipped in eco-friendly kraft cardboard boxes with kraft paper padding.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking details.

Lost or Damaged Packages

We take great care to ensure your order arrives safely. However, if an issue occurs during shipping, please follow the steps below:

Lost Packages

  • Check the tracking information in your shipping confirmation email

  • Verify that the shipping address provided is correct

  • Contact your local carrier for updates

  • If unresolved, contact us at zuikabeauty@gmail.com within 14 days of the expected delivery date

  • We’ll investigate and offer a replacement or refund if the item is out of stock

Damaged Packages

  • Take clear photos of the damaged packaging and items

  • Email us at zuikabeauty@gmail.com within 7 days of receipt

  • Include your order number, photos, and a description of the damage

  • We’ll review and offer a replacement or refund based on availability

Exceptions & Limitations

  • We are not responsible for packages lost or damaged due to incorrect or incomplete shipping addresses provided by the customer.

  • Customs delays or damage on international shipments are outside of our control.