Shipping policy


📦 Shipping Methods & Costs

  • United States & Lithuania: Free Shipping
  • Rest of European (EU): Shipping rate is calculated at checkout based on total package weight.

⏱ Estimated Delivery Times

  • Order Processing: 1–2 business days
  • European Union (EU): 2-5 business days
  • United States (US): 3-11 business days.

📦 Packaging

All products are securely shipped in eco-friendly kraft cardboard boxes with kraft paper padding.

📍Order Tracking

Once your order ships, you will receive a confirmation email with tracking details.

📬  Lost or Damaged Packages

We take great care to ensure your order arrives safely. However, if an issue occurs during shipping, please follow the steps below:

🚚 Lost Packages

  • Check the tracking information in your shipping confirmation email

  • Verify that the shipping address provided is correct

  • Contact your local carrier for updates

  • If unresolved, contact us at zuikabeauty@gmail.com within 14 days of the expected delivery date

  • We’ll investigate and offer a replacement or refund if the item is out of stock

📦 Damaged Packages

  • Take clear photos of the damaged packaging and items

  • Email us at zuikabeauty@gmail.com within 7 days of receipt

  • Include your order number, photos, and a description of the damage

  • We’ll review and offer a replacement or refund based on availability

⚠️ Exceptions & Limitations

  • We are not responsible for packages lost or damaged due to incorrect or incomplete shipping addresses provided by the customer.

  • Customs delays or damage on international shipments are outside of our control.